Complete Support Portal
Quick Rabbit provides an integrated support portal that combines Knowledgebase, Support Ticketing, Live Chat, and CRM functionality so businesses can manage customer support from one centralized system.
AI-Powered Ticketing Features
Quick Rabbit can use AI to check a customer's ticket and instantly suggest a possible solution, helping support agents respond faster.
When creating a ticket, Quick Rabbit can suggest relevant solutions from articles, blogs, pages, and FAQs.
Agents and administrators can create support tickets on behalf of customers when required.
AI-powered ticket solution suggestions
Instant solution checking
Search articles for possible solutions
Suggest relevant support information during ticket creation
Assign agents to multiple products
Assign agents to multiple categories
Automatically assign tickets based on product
Automatically assign tickets based on category
Powerful Ticket Management
Powerful ticket filtering
Highlight new tickets for easy identification
Highlight actionable tickets
Mention another agent for help or follow-up
CC another person's email in a ticket
Attachment upload when creating a ticket
Attachment upload when replying to a ticket
Keyboard shortcuts in ticket replies
Support history by purchase code or customer name
Convert ticket to article
Custom Fields
Create custom fields according to product or category requirements to collect additional information from customers.
Product-wise custom fields
Category-wise custom fields
Collect additional ticket information
Canned Messages & Quick Replies
Save frequently used responses as canned messages so agents can reply to common customer questions quickly.
Canned message management
Use saved responses while replying to tickets
Customer Feedback & Rating
Collect customer feedback and ratings after support interactions to help measure customer satisfaction.
Support quality monitoring
Share Knowledgebase Articles in Tickets
Agents can share relevant knowledgebase article links directly inside tickets to provide customers with useful self-service information.
Share article links in tickets
Provide self-service support resources
Automated Email Support
Quick Rabbit includes automated email response features that help customers receive appropriate replies when agents are unavailable.
Automatically send email replies during unavailable periods
Automatic email reply during vacation
Automatically reply outside working hours
Automatic ticket acknowledgement
Notify customers that their request has been received
Paid Support & Recurring Paid Support
Quick Rabbit supports paid customer support workflows for businesses that provide premium support services.
Payment gateway integration for paid support
Payment gateway integration for recurring support
Knowledgebase Features
Build a structured knowledgebase that helps customers find answers before contacting your support team.
User-friendly knowledgebase
Product and category-wise knowledgebase
Powerful proactive search
Search articles, blogs, pages, and FAQs
Internal articles for team training
Proactive Knowledgebase Search
Help customers discover relevant support information quickly by searching knowledgebase content before or while creating support requests.
Proactive solution discovery
Article Media Manager
Manage media used in knowledgebase articles through a dedicated media manager designed to help reduce unnecessary loading time.
Centralized article media management
Reduced page loading overhead
Internal Articles for Team Training
Create internal knowledgebase articles for support team training and internal use.
Separate internal support knowledge
Article Rating & Tag Manager
Customer feedback on knowledgebase content
Organize knowledgebase content using tags
AI-Powered Live Chat
Quick Rabbit includes AI-powered live chat designed for customer support and pre-sale queries.
AI-based instant chat reply
Product-wise agent assignment
Chat forwarding to another agent
Guest chat for pre-sale or general queries
Chat enable/disable control
Available time setting for chat
Agent offline email notification to customers
Product-Wise Agent Assignment for Chat
Assign support agents according to the products they handle so customer conversations can reach the appropriate support team.
Guest Chat
Allow visitors to start a chat without necessarily creating a customer account, making it suitable for pre-sale questions and general inquiries.
Internal Team Chat
Support teams can communicate internally and collaborate when handling customer issues.
Responsive & Cross-Device Compatibility
Quick Rabbit is designed to work across modern devices with responsive layouts and W3C validated code.
Multilingual & RTL Support
Easy to add new languages
Language modification support
Integrations
Envato purchase validation
Envato support expiry validation
Browser notification support
Email notification support
Payment gateway for paid support
Payment gateway for recurring paid support
Notification Features
Agent offline email notification
Agent Management & Monitoring
Monitor support team activity and performance with built-in management and reporting tools.
Agent attendance and time log
Miscellaneous Features
Notice display in frontend
Syntax highlighting in articles and blogs
Technology & Requirements