Refund Policy
Last updated: 19 September 2026
This Refund Policy applies to digital white-label software licenses and related services sold through ResellReady, the distribution channel of Door Soft.
Digital goods
Our products are digital licenses, source packages, and access credentials. Once delivery of licensed materials has started (download link, Drive access, credentials, or equivalent), the sale is generally final and non-refundable, because the goods cannot be returned in a meaningful way.
Before delivery
If you paid but we have not yet delivered any licensed materials, contact us promptly. We will review the request and may cancel and refund if delivery has not begun and payment can be reversed through the same rail, subject to processor fees where applicable.
Defective or incomplete delivery
If files or access are incomplete or clearly defective relative to the package you purchased, contact us within 7 days of delivery. We will first attempt to remedy (re-send, replace, or fix access). If we cannot provide the purchased package, we may offer a refund or fair alternative at our discretion.
What is not refundable
- Change of mind after delivery
- Lack of technical skills to install or operate the software (training and docs are provided as stated in your package)
- Third-party hosting, domain, or payment issues on your side
- Custom development hours already performed
- SaaS subscription periods already started, except where required by law or agreed in writing
How to request a review
Email info@resellready.software or info@doorsoft.co with your order details, payment reference, and reason. We typically respond within a few business days.